Thank you for purchasing from [Your Business/Website Name].
We sell digital products, including PDF guides, prompt collections, ebooks, templates, and other downloadable digital content.
1. Digital Products
All products sold on our website are digital products. After successful payment, the purchased product may be provided through a download link, email, customer account, or another digital delivery method.
Because digital products can be accessed and downloaded immediately, all sales are generally final and non-refundable once the digital product has been successfully delivered or accessed.
2. Refunds
We generally do not provide refunds for:
- Change of mind
- Accidental purchase
- Failure to read the product description before purchasing
- Not using the purchased digital product
- Downloading or accessing the product and subsequently requesting a refund
However, if you experience a technical problem with your purchase, please contact us and we will try to resolve the issue.
3. Duplicate Payments
If you have accidentally made two payments for the same product, please contact us with the transaction details. After verification, the duplicate payment may be eligible for a refund.
4. Product Not Received
If you completed payment but did not receive your digital product, please contact us. We will verify the payment and, where appropriate, provide access to the purchased product.
5. Incorrect or Defective File
If the purchased file is corrupted, incomplete, or materially different from the product description, please contact us within 7 days of purchase. We may provide a corrected/replacement file or another appropriate resolution.
6. Cancellation
Orders for digital products cannot normally be cancelled after payment and digital delivery has been initiated.
If you believe a payment was made accidentally and the product has not yet been delivered or accessed, contact us as soon as possible. We will review the request on a case-by-case basis.
7. Refund Processing
Where a refund is approved, it will generally be processed through the original payment method. The time required for the amount to appear in your account may depend on your bank or payment provider.
8. Contact Us
For refund, cancellation, duplicate-payment, or digital-delivery issues, contact us:
Email: [your email address]
Website: [your website]
Please include your order ID/payment reference, purchase email address, and a description of the issue so we can assist you.
⚠️ Important for Cashfree
Don’t copy the policy and leave placeholders like [your email] or [website].
Replace them with your real business/website information, and make sure the policy matches what you actually do. In particular, don’t claim “no refunds under any circumstances” if you intend to offer refunds for duplicate payments, failed delivery, or defective files.
If you give me your website URL + business/brand name + customer support email, I can write the final Cashfree-ready Refund Policy, Privacy Policy, Terms & Conditions, and Contact Us page with your actual details.